CALL OUR TOLL FREE NUMBER : +1-877-685-2233

Our Policies

Transparency and Trust in Every Transaction

Frequently Asked Questions

Most printer issues can be resolved within 30 minutes through our remote support. Complex hardware issues may require on-site support, which can be scheduled within 24-48 hours.

Yes, we support all major printer brands including HP, Canon, Epson, Brother, Lexmark, Samsung, Dell, and more. Our technicians are trained on various printer models and technologies.

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers. All transactions are secured with SSL encryption.

Absolutely. We use industry-standard secure remote access tools with end-to-end encryption. You have full control and can terminate the session at any time. We never access personal files without permission.

Yes, all our services come with a 30-day warranty. If you face the same issue within 30 days, we'll fix it free of charge.

Disclaimers

General Disclaimer

PrintIt Pro is an independent service provider and is not affiliated with any printer manufacturer unless explicitly stated. All brand names, trademarks, and registered trademarks mentioned on this website are the property of their respective owners and are used for identification purposes only.

Service Disclaimer

While we strive to provide accurate and timely support, PrintIt Pro cannot guarantee that all printer issues can be resolved remotely. Some problems may require hardware replacement or on-site technical assistance. Our technicians will inform you if your issue cannot be resolved through remote support.

Third-Party Products

We may recommend third-party products or services. These recommendations are based on our experience and expertise, but we are not responsible for the quality, performance, or support of third-party products.

Limitation of Liability

PrintIt Pro shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use or inability to use our services, even if we have been advised of the possibility of such damages.

Privacy Policy

Information We Collect

We collect information you provide directly to us, such as:

  • Name, email address, and phone number
  • Billing and shipping addresses
  • Payment information
  • Printer model and issue details
  • Communication preferences

How We Use Your Information

  • To provide and maintain our services
  • To process transactions and send related information
  • To send technical notices and support messages
  • To respond to your comments and questions
  • To improve our services and develop new features

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All data transmissions are encrypted using SSL technology.

Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your data
  • Opt-out of marketing communications
  • Lodge a complaint with a supervisory authority

Refund Policy

30-Day Money-Back Guarantee - Your Satisfaction is Our Priority

Service Refunds

If you're not satisfied with our service, you can request a full refund within 30 days of purchase. To be eligible for a refund:

  • The issue must not have been resolved despite our best efforts
  • You must have cooperated with our technicians during troubleshooting
  • The refund request must be made within 30 days of service

Product Refunds

Physical products can be returned within 30 days of delivery for a full refund if:

  • The product is unused and in original packaging
  • All accessories and documentation are included
  • You have the original receipt or proof of purchase
  • The product is not a consumable item (ink, toner, paper)

How to Request a Refund

  1. Contact our customer support at +1-877-685-2233
  2. Provide your order number and reason for refund
  3. Follow the instructions provided by our support team
  4. Refunds are processed within 5-7 business days

Terms & Conditions

1. Acceptance of Terms

By accessing and using PrintIt Pro services, you accept and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

2. Services

PrintIt Pro provides printer support services, including but not limited to setup assistance, troubleshooting, driver installation, and maintenance guidance. Services are provided remotely unless on-site support is specifically requested and agreed upon.

3. User Responsibilities

  • Provide accurate information about your printer and issues
  • Follow technician instructions during support sessions
  • Maintain backups of important data before service
  • Ensure legal ownership of devices being serviced

4. Intellectual Property

All content on this website, including text, graphics, logos, and software, is the property of PrintIt Pro or its licensors and is protected by copyright and intellectual property laws.

5. Governing Law

These Terms and Conditions are governed by the laws of the United States and the State of California, without regard to conflict of law provisions.

Shipping Policy

Standard Shipping

  • • Free on orders over $100
  • • 5-7 business days delivery
  • • Tracking number provided
  • • $9.99 for orders under $100

Express Shipping

  • • 2-3 business days delivery
  • • Priority handling
  • • Full tracking and insurance
  • • Starting at $19.99

International Shipping

  • • Available to select countries
  • • 10-15 business days delivery
  • • Customs fees may apply
  • • Rates calculated at checkout

Order Processing

  • • Orders processed within 24 hours
  • • Email confirmation sent
  • • Weekend orders ship Monday
  • • Holiday delays communicated